Urban Nature Culture works to ensure your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. 

Personal information

We will only collect information about you if you willingly provide it. In order to do any of the following, you will need to provide us with certain details:

1. Place an order;
2. Sign up for emails;
3. Enter prize draws/competitions;
4. Take part in a survey (in this instance your details will be passed to a third party for research purposes); or
5. Give us feedback.

The details you provide may include your name, email address, product selections, delivery address, telephone number, credit or debit card number, the card's expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

When you use this website, we may collect, store and use the following kinds of data:

1. Information about your device and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.
2. Information relating to any transactions carried out between you and Urban Nature Culture on or in relation to this website, including information relating to any purchases you make of our goods and/or services. We will use this information to fulfill any order and to communicate with you when necessary. 
3. Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.
4. Information that you provide to us for the purpose of signing up for our email newsletters.

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:

1. Administer the website.
2. Improve your browsing experience by developing and improving the design and layout of the website, through monitoring your usage.
3. Process your orders; and
4. Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you via email, post or by mobile phone.

We will only keep your data for as long as necessary to carry out our services or for as long as we are required by law. 

Who can I contact to find out what data is held?

You have the right to contact us to find out what personal data is held about you. If it is incorrect, incomplete or irrelevant you can request that the data is corrected or deleted. Annually, you also have the right to request written documentation on the personal information we have regarding you on our account files. To request this document please write to Urban Nature Culture attn: Customer Service. You can withdraw your consent to us using your personal data for marketing purposes (e.g. sending catalogues, newsletters or offers) whenever you like. 

You can contact us either by post to Dinnerware & Co B.V. on behalf of Urban Nature Culture, Attn: Customer Service, Pedro de Medinalaan 11, 1086 XK,  Amsterdam, The Netherlands, or by email to customercare@urbannatureculture.com

Who has access to the data?

Your personal information may be disclosed to other businesses within Dinnerware & Co B.V. and to reputable third parties who will help process your order or send you emails on our behalf. Dinnerware & Co B.V. requires that all such third parties treat your personal information as fully confidential and to fully comply with all applicable Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes for goods or services unavailable from Dinnerware & Co B.V. unless we have your prior approval. We may pass on personal information about sales and website usage to reputable third parties for research or analysis purposes. Dinnerware & Co B.V. may also supply your personal details to organisations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection.

How do we protect your data?

We have taken technical and organizational measures to protect your data from loss, manipulation, unauthorized access. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption. All your personal information and credit card information between your device and the server are transmitted in an encrypted form.

Furthermore, your credit card details are not stored on a server accessible via the Internet. 

Our account pages and checkout pages use SSL certificates (Secure Socket Layer) provided by Let's Encrypt ( www.letsencrypt.org ). Details of these can be obtained by clicking on the padlock or secure site icon which will appear in the address bar of your browser when you are on a secure page (https instead of http).

We never make your personal details available to companies outside Dinnerware & Co B.V. for marketing purposes, although our representatives and appointed agents and business partners may hold your data, so that your details and/or order can be processed and/or account maintained. We will comply with the standard, procedures and requirements as laid down in the Data Protection Acts 1984 and 1998 and to ensure that your personal data is kept secure and processed as required by the various laws in force from time-to-time. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Additionally, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees operating outside the EEA who work for us or for our third party suppliers. Such employees maybe engaged in, among other things, the processing of your payment details and the provision of support services. We will ensure that we have the necessary contracts and that other mechanisms are in place to ensure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data on our website, you agree to this transfer, storing or processing.  

Cookie Information

What are cookies?

A cookie is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. Urbannatureculture.com uses cookies to enhance and simplify your visit. 

We do not use cookies to store personal information, or to disclose information to third parties. These “cookies” can be divided into 4 types each of which is outlined below.

Category 1: Session Cookies

Session Cookies – These cookies are essential to remember who you are through account creation and log-in. We also use them to remember which products have been added to your shopping bag/basket. Disabling or deleting these may prevent you being able to checkout on our website

Category 2: Performance Cookies

These cookies are essential to monitor site performance, sales and how the site is being used. The data being passed is anonymous. More information can be found at http://www.google.com/analytics/learn/privacy.html 

Category 3: Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. 

You may also see Urban Nature Culture adverts and content on other websites. For these adverts, our third party providers may use software that can set a cookie to your browser, this will enable us to monitor whether you see the adverts, click on them and buy from our website. 

Cookies are placed on your computer if your browser is set to allow these. We strongly recommend you do not delete or disable cookies as this will affect your browsing experience with us, especially when trying to add products to your basket for checkout (which, without cookies enabled, may not be possible)

If you do want to delete or disable them, you will need to go into you web browsers settings/preference and do this from there. Each browser has different settings to manage these and you may need to read through your browsers Help section. More information can be found at http://www.aboutcookies.org/

Keeping in touch with you

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to Urbannatureculture.com via email, mobile phone or post. We may also use your details to send you information, via email about other goods and services we sell or for research purposes. If you have registered to receive information from us, you can remove your contact details from our list by using the 'unsubscribe' links at the bottom of the promotional emails we send you or by responding to the text messages as indicated.

Third parties sites

Urbannatureculture.com may include links to other websites, which don't fall under our supervision. We only offer these links to make it easier for our visitors to find more information about specific subjects. If you follow a link to any of these websites, please note that they have their won privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

Copyright

The content of this site is copyright-protected and is the property of Dinnerware & Co B.V. on behalf of Urban Nature Culture. 

Controller of personal data

Dinnerware & Co B.V. on behalf of Urban Nature Culture
Telephone: +31 36 744 04 40
E-mail: customercare@urbannatureculture.com
Companies register: 08207772 at Chamber of Commerce, the Netherlands
VAT registration number: VAT NO NL821454481B01

Updating this statement

We may update this privacy policy by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.