Please send us a picture as soon as possible to customercare@urbannatureculture.com with your explanation and order information.

2. Other reason? Follow our checklist:

✓ Download the return form, fill in completely and send it together with the parcel

✓ Send the parcel stamped to: urbannatureculture.com, Dep. Returns UNC , Vredeweg 46, 1505HH, Zaandam, The Netherlands 
✓ Our recommended courier within NL: Post.nl

✓ Exchange for other products is not possible, we will refund the order amount

✓It will be refunded by bank transfer (within 14 days) when we correctly received everything 

✓ You can re-order the correct product via our web shop

✓ Check out our ‘Terms and Conditions’ about your right to return 

 

 

 

Despite every effort that we do to meet all of your needs, it can occur that you still have a complaint about our services. You can file a complaint by e-mail or by sending a letter to our customer service department. We will review the complaint and attempt to resolve the complaint to everyone's satisfaction. Send your complaint to customercare@urbannatureculture.com. If it relates to an order, please mention also your order id number and model number.

We will process your complaint within 5 working days of receipt.